Prices

 

IT Support Care have a variety of packages that will meet your objectives whilst maintaining high customer service and technical standards. Please feel free to call one of our friendly consultants to discuss a service which meets your requirements.

Remote Helpdesk Support (BYO Desktops,Laptops)

 

$390 per system per year

 

 

Support Package Includes

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  • A manned helpdesk, as your personal outsourced IT helpdesk

  • Innovative and agile support for hardware and software to deliver faster incident response and resolution times

  • Assist with end-point protection such as updated antivirus and Malware solutions

  • Free installation of business grade antivirus software for home users. 

  • Hardware advice and setup assistance

  • Free systems maintenance, updates and optimisation.

  • Emergency out of hours’ assistance

  • A heavy focus on first contact resolution with estimations of over 90% of reported problems resolved remotely

  • Guarantee job satisfaction                       *Terms & Conditions may apply.

Onsite Engineer Support 
(BYO Devices)

 

$80 First Hour

Home and business users covering on-site IT support, in all major Australian cities. 

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$40 Additional Hours

Majority on-site support are completed within the first hour on rare occasions additional hours are required. 

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Support Package includes

 

  • Responsive support escalation via Helpdesk staff

  • Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests

  • IT support by certified professionals at your premises 

  • Hardware replacement and setup

  • Software installation

  • Network checks and setup

  • Guarantee job satisfaction

Leased or Purchased Devices

 

All come with Free 12 months support

Devices purchased through us come with 12 months remote and on-site support.

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Support Package Includes 
 

  • Unlimited Telephone, Email and Remote support by certified professionals

  • Prioritised Support 

  • Responsive support escalation Helpdesk staff

  • Comprehensive cover including the management of back-ups and end-point protection such as updated antivirus and Malware solutions

  • 24/7 proactive monitoring and alerting

  • Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests

  • Regular IT Assessment of the performance and ongoing suitability