Prices
IT Support Care have a variety of packages that will meet your objectives whilst maintaining high customer service and technical standards. Please feel free to call one of our friendly consultants to discuss a service which meets your requirements.
Remote Helpdesk Support (BYO Desktops,Laptops)
$390 per system per year
Support Package Includes
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A manned helpdesk, as your personal outsourced IT helpdesk
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Innovative and agile support for hardware and software to deliver faster incident response and resolution times
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Assist with end-point protection such as updated antivirus and Malware solutions
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Free installation of business grade antivirus software for home users.
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Hardware advice and setup assistance
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Free systems maintenance, updates and optimisation.
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Emergency out of hours’ assistance
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A heavy focus on first contact resolution with estimations of over 90% of reported problems resolved remotely
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Guarantee job satisfaction *Terms & Conditions may apply.
Onsite Engineer Support
(BYO Devices)
$80 First Hour
Home and business users covering on-site IT support, in all major Australian cities.
$40 Additional Hours
Majority on-site support are completed within the first hour on rare occasions additional hours are required.
Support Package includes
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Responsive support escalation via Helpdesk staff
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Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests
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IT support by certified professionals at your premises
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Hardware replacement and setup
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Software installation
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Network checks and setup
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Guarantee job satisfaction
Leased or Purchased Devices
All come with Free 12 months support
Devices purchased through us come with 12 months remote and on-site support.
Support Package Includes
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Unlimited Telephone, Email and Remote support by certified professionals
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Prioritised Support
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Responsive support escalation Helpdesk staff
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Comprehensive cover including the management of back-ups and end-point protection such as updated antivirus and Malware solutions
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24/7 proactive monitoring and alerting
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Onsite support on a scheduled basis to perform preventative maintenance and resolve any system faults and non-urgent requests
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Regular IT Assessment of the performance and ongoing suitability